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Make your contact centre your epicentre for e-commerce

Make your contact centre your epicentre for e-commerce

Karl Reed
09
Sep 2019
Many companies realise the opportunity in develop and leverage their e-commerce prospects, but in fact there is an even greater opportunity to make the contact…

Cloud reimagined

Karl Reed
28
Aug 2019
Cloud reimagined By Karl Reed, Chief Solutions Officer at Elingo The arrival of multinational data centres has seen local organisations increasingly looking at ways of…

AI to change contact centre CX experience

Karl Reed
19
Aug 2019
AI to change contact centre CX experience Karl Reed, Chief Solutions Officer at Elingo With investments in artificial intelligence (AI) related technologies expected to triple…

Elingo committed to skills development

Karl Reed
01
Aug 2019
With more than 1,400 Genesys certification courses and training modules completed by its staff, cloud and premise contact centre, unified communication and collaboration, and business…

Elingo a drawcard at Genesys Blended AI Summit 2019

Paul McIntyre CX Executive at Elingo
28
Jun 2019
Africa’s long-standing Genesys Gold Partner Elingo proudly confirms its Bronze sponsorship of the Genesys Blended AI Summit 2019, an industry-led event scheduled for 2 July…

#CloudUpgrade at Elingo

Joshua Solani CX Advisor at Elingo
04
Jun 2019
#CloudUpgrade at Elingo By Joshua Solani, CX Advisor Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is…

#DigitallyDrivenElingo

30
May 2019
By Simon Rees, CX Advisor at Elingo Today consumers are more aware of communication channels when engaging organisations, and expect flexibility when interacting. They expect…

Elingo backs true cloud disruption across Africa

16
May 2019
Elingo, a Gold Partner of Genesys in Africa, continues to push the value of true cloud across Africa. The company will be in Kenya during…

QUICK-FIRE Q&A WITH IAN GOSS-ROSS

09
May 2019
Ian Goss-Ross is part of an elite group of international professional engineers affiliated to the International Union of Professional Engineers and the International Society for…

Elingo delivers top tier value as long-time Gold Genesys Partner

18
Apr 2019
Leading Johannesburg-based provider of ICT and cloud solutions Elingo has secured its position in the market through consistent performance, as a top tier Gold Genesys…