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2019 – The year of the cloud in South Africa

2019 – The year of the cloud in South Africa

Karl Reed
Dec 2019
By Karl Reed, Chief Solutions Officer: Executive at Elingo The past few months have seen local organisations migrate towards the cloud and its usage /…

Cloud, AI and RPA – call centres in 2020

Ian Goss-Ross
Dec 2019
As more businesses face the technical realities of digital transformation and advance towards 4IR, the customer experience is always front-of-mind – and it is little…

Welcome to a new customer experience world

Nov 2019
By Paul McIntyre, CX executive at Elingo As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new…

Make your contact centre your epicentre for e-commerce

Karl Reed
Sep 2019
Many companies realise the opportunity in develop and leverage their e-commerce prospects, but in fact there is an even greater opportunity to make the contact…

Cloud reimagined

Karl Reed
Aug 2019
Cloud reimagined By Karl Reed, Chief Solutions Officer at Elingo The arrival of multinational data centres has seen local organisations increasingly looking at ways of…

AI to change contact centre CX experience

Karl Reed
Aug 2019
AI to change contact centre CX experience Karl Reed, Chief Solutions Officer at Elingo With investments in artificial intelligence (AI) related technologies expected to triple…

Elingo committed to skills development

Karl Reed
Aug 2019
With more than 1,400 Genesys certification courses and training modules completed by its staff, cloud and premise contact centre, unified communication and collaboration, and business…

Elingo a drawcard at Genesys Blended AI Summit 2019

Paul McIntyre CX Executive at Elingo
Jun 2019
Africa’s long-standing Genesys Gold Partner Elingo proudly confirms its Bronze sponsorship of the Genesys Blended AI Summit 2019, an industry-led event scheduled for 2 July…

#CloudUpgrade at Elingo

Joshua Solani CX Advisor at Elingo
Jun 2019
#CloudUpgrade at Elingo By Joshua Solani, CX Advisor Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is…


May 2019
By Simon Rees, CX Advisor at Elingo Today consumers are more aware of communication channels when engaging organisations, and expect flexibility when interacting. They expect…