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Break down barriers with the cloud and Elingo

Break down barriers with the cloud and Elingo

Paul McIntyre CX Executive at Elingo
05
Jun 2019

Break down barriers with the cloud and Elingo

By Paul McIntyre, CX Executive at Elingo

Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.

This is not an easy undertaking. And then there is the fundamental shift in technologies from a premise-based hardware and related support infrastructure to a cloud-based pay as you use with the reduced business overheads and support costs.

Cloud has revolutionised the customer interaction sphere, allowing organisations to reach into areas that before had separate silos or were even unknown to them. The change in customer demands that require any channel at any time, as well as the ability to leverage skills across the organisation, has broken down numerous Chinese walls in organisations.

Elingo will be at the MyBroadband Cloud Conference, joined by Genesys – a global leader in customer interaction solutions. Please come and visit us if you would like to know more.


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